Returns are designed for legitimate order issues, not vague marketplace ambiguity.

Return eligibility

• The product has a manufacturing defect.
• The prescription received does not match the prescription entered at checkout.
• The product received is materially different from what was ordered.
• The product arrived damaged or broken when opened.

How to request a return

1. 1Open the contact or order history flow.
2. 2Select the relevant order.
3. 3Submit a return request with the issue details.
4. 4Wait for Lens Link to review eligibility and next steps.